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Privacy Policy
Privacy & Cookie Policy | Vape Escape UAE
This Privacy and Cookie Policy sets out how Vape Escape UAE (vapeescapeuae.store) collects, uses, and protects any information you provide when using this website. We are committed to ensuring your privacy is protected and your data is handled responsibly.
This policy may be updated periodically. Please check this page from time to time to ensure you are happy with any changes. Last updated: March 2026.
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Full name
- Delivery address (Dubai, Abu Dhabi, or other UAE Emirate)
- Contact information including email address and phone number
- Order history and product preferences
- Payment information (processed securely via Shopify Payments — we do not store card details)
- Device and browser information collected automatically via cookies
2. How We Use Your Information
We require this information to provide you with a better service, and specifically for the following reasons:
- Processing and fulfilling your orders and deliveries
- Sending order confirmations and shipping updates via email or WhatsApp
- Internal record keeping and business analytics
- Improving our products, services, and website experience
- Sending promotional emails about new products or offers — only if you have consented
- Responding to your enquiries via phone, WhatsApp, or email
- Complying with UAE legal and regulatory requirements
3. Data Security
We are committed to ensuring your information is secure. Vape Escape UAE uses industry-standard measures to safeguard and secure the information we collect online, including:
- SSL encryption — all data transmitted between your browser and our website is encrypted
- Shopify's secure infrastructure — our store is hosted on Shopify, a PCI DSS-compliant platform
- No card storage — we do not store payment card details on our servers
- Access to personal data is restricted to authorised staff only
4. How We Use Cookies
A cookie is a small file placed on your device when you visit our website. Cookies help us improve your experience by remembering your preferences and understanding how visitors use our site.
We use cookies to:
- Keep your shopping cart active between sessions
- Remember your language and currency preferences
- Analyse website traffic and page performance
- Support secure checkout and fraud prevention
- Deliver relevant advertising (if applicable)
You can choose to accept or decline cookies via your browser settings. Declining cookies may affect some website functionality including the checkout process.
5. Cookies We Collect
The table below lists the cookies used on vapeescapeuae.store (powered by Shopify):
| Cookie Name | Cookie Description |
|---|---|
| _shopify_y | Shopify analytics — unique visitor identifier for tracking sessions. |
| _shopify_s | Shopify analytics — session identifier for tracking within a single visit. |
| _shopify_sa_t | Shopify marketing and referral tracking — records traffic source. |
| _shopify_sa_p | Shopify marketing — records previous page visited for referral analysis. |
| cart | Stores your shopping cart contents so items are retained between sessions. |
| cart_sig | Ensures cart integrity and prevents forged cart requests. |
| cart_ts | Timestamp of when items were added to your cart. |
| checkout_token | Unique token used to maintain your checkout session securely. |
| secure_customer_sig | Verifies a logged-in customer's identity securely. |
| storefront_digest | Used for password-protected storefronts. |
| _ga / _gid | Google Analytics — tracks visitor sessions and page interactions for analytics. Data is anonymised. |
| _fbp | Facebook Pixel — used to track conversions and deliver relevant ads on Facebook/Instagram (if applicable). |
6. Links to Other Websites
Our website may contain links to other websites. Once you leave vapeescapeuae.store we have no control over those external sites and cannot be responsible for the protection of any information you provide on them. Those sites are not governed by this Privacy Policy. We recommend you review the privacy statement of any external website you visit.
7. Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- When filling in a form on our website, opt out of direct marketing communications where indicated
- If you have previously consented to direct marketing, you may withdraw consent at any time by contacting us
- You may request that we delete or correct any personal information we hold about you
We will not sell, distribute, or lease your personal information to third parties without your consent, unless required by UAE law to do so.
8. Your Rights Under UAE Data Protection Law
Vape Escape UAE processes personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Under this law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- 📞 Call & WhatsApp: +971 52 769 2567
- 💬 WhatsApp support: +971 58 636 7801
- 📧 Email: info@vapeescapeuae.store
- 📍 Store: Shop No. 2, Zada Tower, Business Bay, Dubai, UAE
- 🌐 Website: vapeescapeuae.store
Related Policies
Vape Escape UAE is a licensed vape retailer in Business Bay, Dubai. Products are intended for adults aged 18+ only and comply with UAE regulations. Last updated: March 2026.
