Help Centre & Frequently Asked Questions

Help Centre & Frequently Asked Questions

Get quick answers and expert support for all your vaping needs. Vape Escape UAE is committed to safe, legal, and responsible vaping across the UAE.

Top Frequently Asked Questions

What is vaping and is it safe?

Vaping is widely seen as a safer alternative to smoking traditional cigarettes. It requires two main components: a vaping device and a compatible e-liquid. The device heats the e-liquid to produce vapor, which is inhaled by the user.

In 2015, Public Health England reported that vaping is approximately 95% safer than smoking. While not risk-free, vaping eliminates many harmful toxins found in combustible tobacco.

Will vaping help me stop smoking?

Many adult smokers use vaping as a smoking alternative or step-down tool. Results vary by individual, but vaping allows nicotine control without tobacco combustion.

Is nicotine addictive?

Yes, nicotine is an addictive substance. However, vaping allows users to control and gradually reduce nicotine intake if desired.

What nicotine strength should I be using?

Nicotine strength depends on your smoking history and device type. Heavy smokers often start with higher strengths, while light smokers prefer lower levels.

Product Information

What ingredients are used in e-liquids?

Most e-liquids contain Propylene Glycol (PG), Vegetable Glycerin (VG), flavorings, and optional nicotine. All ingredients sold by Vape Escape UAE comply with regulatory standards.

What are Shortfill e-liquids?

Shortfills are large bottles of nicotine-free e-liquid with space left to add nicotine shots. They are popular with sub-ohm devices.

Why use Nicotine Salts?

Nicotine salts provide a smoother throat hit and faster nicotine absorption, making them ideal for pod systems.

How can nicotine strength reach 36mg/ml?

Higher strengths are achieved using nicotine salts, which are smoother than freebase nicotine. Availability depends on UAE regulations.

Delivery Questions

What delivery services do you offer?

We offer reliable delivery services across the UAE with trusted courier partners.

Do you deliver outside of the UAE?

No. Currently, we only deliver within the United Arab Emirates.

Can I return my item after purchase?

Returns are accepted only for damaged, defective, or incorrect items. Please refer to our Refund & Return Policy for full details.

ESMA & Compliance

What is ESMA?

ESMA (Emirates Authority for Standardization and Metrology) regulates vaping products in the UAE.

Why is ESMA important?

ESMA ensures that all vaping products meet UAE safety, quality, and labeling standards.

Vape Escape UAE and ESMA compliance

All products sold by Vape Escape UAE are sourced and supplied in accordance with ESMA regulations.

Get in Touch

At Vape Escape UAE, we provide customer service the way we’d want to experience it ourselves. Our dedicated teams in the UAE and the UK are here to help with everything from simple queries to complex support.

📍 Vape Escape UAE Store: Near Zada Tower, Sheikh Zayed Road, Business Bay, Dubai, UAE

📍 Emirates Vape Shop: Dubai Mall, Downtown Dubai, UAE

📞 Phone / WhatsApp: +971 58 636 7801 | +971 52 769 2567

🕒 Business Hours: Mon–Sat, 10 AM – 9 PM (Local Time)

🌐 Websites: VapeEscapeUAE.store | EmiratesVape.shop

  • Refunds Policy → returns & exchanges

  • Delivery Information → shipping questions

  • What is ESMA → UAE vape regulations

  • Terms & Conditions → legal usage

  • Blog → vaping guides & tips

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